Shipping Policies

Shipping Policy

Thank you for choosing Lone Wolf Craft Studio for your custom-made wooden signs. Please take a moment to review our shipping policy to ensure a smooth and enjoyable shopping experience.

Processing Time:

  • All our signs are handcrafted to order with attention to detail, and as such, please allow 5 to 7 business days for processing. We appreciate your patience as we work to create a unique piece just for you.

Shipping Options:

  • Lone Wolf Craft Studio offers shipping through USPS Ground Advantage and UPS. Please choose the option that best suits your delivery time needs during the checkout process.

In-Transit Times:

  • Please be aware that in-transit times are subject to carrier limits. While we strive to provide accurate estimates, the actual delivery time may vary. Factors such as destination, weather conditions, and carrier schedules can impact the delivery timeline.

Tracking Information:

  • We will provide your tracking information in your account on our site once your order has shipped. You will also be able to find any additional notes along with your order history in your account section. To ensure the best experience, please make sure to create an account.

International Shipping:

  • We will handle International shipping on a case-by-case basis. For estimates of international shipping charges, please contact our customer support. In the event of international shipping, the buyer is responsible for all customs charges.

Responsibility for Delays:

  • Lone Wolf Craft Studio is not responsible for delays caused by the shipping carrier. We understand the importance of timely delivery and select reputable carriers to minimize such occurrences. However, certain circumstances beyond our control may affect the delivery schedule.

We appreciate your understanding and cooperation in choosing a shipping option that aligns with your preferences and urgency.

Shipping Delays:

  • Due to the ongoing challenges in the shipping industry related to COVID-19, there may be delays beyond our control. Once your order has been shipped, please consider potential delays and allow ample time for your package to arrive.

Shipping and Handling Charges:

  • Shipping and handling charges will be added to your order during checkout. We prioritize using trackable shipping methods to ensure the visibility of your package in transit.

Free Shipping on Orders Over $100:

  • Enjoy complimentary shipping on orders over $100. This offer will be applied automatically during checkout.

Insurance:

  • While insurance is not automatically included, we highly recommend purchasing it during the selection of your shipment option. Lone Wolf Craft Studio is not responsible for any damage that may occur during shipping. In the unfortunate event of damage, claims must be processed directly through the shipping carrier.

Refund Policy:

  • Please note that shipping charges are non-refundable for any reason. In the case of a return, the customer is responsible for return shipping costs. Returned items must arrive in the expected condition to be eligible for credit. Please visit our Refund Policy Page for Complete Details

Customer Service:

  • For any further questions or assistance, please visit our Customer Service page for general information.

Thank you for your understanding and trust in Lone Wolf Craft Studio. If you have any questions or concerns, feel free to reach out to our customer support team.

Happy shopping!