At Lone Wolf Craft Studio, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your data when you visit our website, make a purchase, or interact with us.
1. Information We Collect
We collect information you provide directly to us, including:
- Account & Order Information: Your name, billing address, shipping address, email address, phone number, and payment details (processed securely through our payment gateways; we do not store your raw credit card data).
- Communications: Any information you provide when you contact us for customer support, product inquiries, or custom orders.
- Newsletter/Marketing: Your email address if you opt-in to receive our studio updates, newsletters, or special offers.
2. How We Use Your Information
We use the information we collect to:
- Process, fulfill, and ship your orders.
- Provide customer support and respond to your requests.
- Send transaction updates, order confirmations, and tracking numbers.
- Send promotional emails and marketing campaigns (only if you have explicitly opted in; you can unsubscribe at any time).
- Improve our website layout, performance, and product offerings.
3. Sharing Your Information
We never sell, trade, or rent your personal information to third parties. We only share your data with trusted third-party service providers necessary to run our business, including:
- Payment Processors: To securely handle payment transactions.
- Shipping Carriers: To generate shipping labels and deliver your handcrafted items.
- Website Analytics & Hosting: To monitor site traffic and technical performance.
- Legal Compliance: If required by law, regulation, or legal process to protect our rights or the safety of our customers.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though doing so may limit some functionality of our online store.
5. Data Security
We implement industry-standard security measures, including SSL encryption, to protect your personal information during transmission and storage. While we take every reasonable precaution, no online transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request the permanent deletion of your personal data from our records.
To exercise any of these rights, please contact us using the information below.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted directly on this page with a revised effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us at:
- Email: sales@lonewolfcraftstudio.com
- Location: Johnson City, TN
- Website: lonewolfcraftstudio.com